FAQs
Can I order a bespoke jewel?
At Elisa Pomar Ibiza, we offer the opportunity to create a unique piece of jewelry, tailor-made and customized to your preferences for a special occasion. You can contact us without obligation to schedule an appointment and discuss all the details of your special request.
Does my pendant include a chain?
On our website, some pendants include a chain, while others are sold separately. In the product link, there is a detailed description indicating in each case whether it is included or not.
Can I customize a jewel?
Of course. At Elisa Pomar Ibiza, we can engrave a name, initials, or any word you want to immortalize on the jewelry you purchase.
Where are the jewelry crafted?
All the jewelry on this website has been designed by Elisa and produced in Spain, mainly from our workshop in Ibiza.
Jewelry care
925mm Sterling silver
Avoid impacts and abrasions.
24kl Gold plated silver
Store the pieces in the original box, avoid getting them wet, avoid
direct contact with cosmetic products, sprays, perfumes, and soaps.Avoid impacts and
abrasions. It is not recommended to swim with the jewelry in the sea.
18kl Gold
Avoid impacts and abrasions
Ring size guide
Below, we provide a size chart to help you discover your ring size. All you have to do is measure the inner diameter of one of your rings and compare it to our measurement chart.
Points of interest
Warranty
Our warranty covers damages caused by manufacturing defects for a period of 1 year. Warranty is excluded for damages caused by use or improper use.
We recommend reviewing our care and maintenance tips for the pieces. Proof of purchase with date is required."
Packaging
Our boxes are made of Italian velvet paper, which gives them a very pleasant texture, and they are hand-lined, one by one, in a workshop in Barcelona. The brand logo is stamped in gold to enhance the luxury of a jewelry brand.
The end result makes our boxes, beyond serving as a chest to store the jewelry, become a collectible box.
Hallmark
All our pieces are engraved with a distinctive mark consisting of a diamond shape and the letters "EP".
This hallmark guarantees to the customer that it is an exclusive product designed and produced by Elisa Pomar Ibiza.